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Find guidance tailored to your experience
For Reviewers
Guidelines on writing authentic reviews, editing posts, and managing your account profile.
Verification & Badge
Learn how our identity verification process works and how photo ID badges are issued.
For Businesses
Claiming brand profiles, responding to customer reviews, and enterprise TrustScore widgets.
Trust & Integrity
Reporting fake reviews, content moderation policies, and copyright resolution protocols.
Frequently Asked Questions
Quick answers to common questions about TrustDeluxe
helpHow is the TrustScore calculated?
TrustScore is calculated using a bayesian formula weighting review quantity, age, and reviewer verification badges to reflect real-time reputation.
helpHow do I become a verified reviewer?
Simply submit a government-issued photo ID under your profile settings. Once verified by our team, a green checkmark badge will appear next to your reviews.
helpCan companies pay to edit or delete negative reviews?
No. TrustDeluxe maintains strict independence. Companies cannot purchase rating boosts or delete legitimate reviews under any circumstances.
helpHow can a business claim its profile page?
Business representatives can click "Claim business profile" on any company page and complete our official corporate domain verification.
Still need help?
Our support team is available 24/7 to assist with verification, review appeals, and enterprise support inquiries.